Privacy Policy
NRJ respects your privacy and aims to keep your personal information safe, clear and sensibly handled.
When you create an account, subscribe, contact us, leave a comment, or use the NRJ platform, we may collect information such as your name, email address, account details, subscription status, payment-related information, listening activity, device information and any messages or comments you choose to share.
We use this information to provide and improve the NRJ service, manage accounts and subscriptions, enable listening features, support playlists and favourites, respond to enquiries, process payments, prevent misuse, and understand how the platform is being used.
Payments are handled through secure third-party payment providers. NRJ does not store full payment card details on its own servers.
We may use trusted service providers to help operate the platform, such as hosting, analytics, email delivery, payment processing and customer support tools. These providers only receive the information needed to perform their services.
We do not sell your personal information.
Comments, reviews or messages you post within NRJ may be visible to other listeners, Guides or administrators depending on the feature being used. Please only share information you are comfortable making available in that context.
You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly. Essential service messages, such as account or subscription notices, may still be sent.
You may request access to, correction of, or deletion of your personal information, subject to any legal or operational requirements that may apply.
We use reasonable technical and organisational measures to protect your information, but no online service can be guaranteed completely secure.
This Privacy Policy may be updated from time to time. The latest version will always be made available on this website.
For privacy questions, please contact us through the NRJ Contact page.